Posts

Four Ways to Survive the Death of the Marketing Middle Class

Four Ways to Survive the Death of the Digital Marketing Middle Class

,

Although you might not be aware of it, your business is locked in a digital marketing arms race. And there are increasing signs that the ultimate victors will be those companies that can afford ever-increasing marketing investments.

A few examples:

Facebook Organic Reach Decline

 

Marketing is Getting More Expensive

In the past, it might have been good enough to have a smart digital marketer in your department who could keep you afloat with efforts to drive organic traffic. But with digital marketing real estate becoming more expensive by the hour, the lion’s share of web traffic will go to those who can afford to invest the most in paid awareness, which will favor larger organizations.

So where does that leave those of us with limited marketing budgets, marketing’s “middle class”? We may indeed be facing the death of the digital marketing middle class, but don’t worry, we’ve got three ways to survive and grow your marketing presence online.

How to Best Invest Limited Marketing Budgets

1. Hyper-Target Your Content Marketing and Social Media Strategy

One of the biggest mistakes we see smaller marketers trying to make is stretching their efforts too thinly. If you have limited resources, it’s simply not possible to be present everywhere you might find a customer. And this is important to recognize, because successful marketing requires a certain level of impression volume to be effective.

A good rule of thumb: you need to get your message in front of someone 7 times before it will register with them.

It’s much better to execute a smaller-scale campaign very well and be very responsive to that particular audience than to try and boil the ocean. What does that mean in practicality?

  • Scale back your social ambitions: You don’t need to be present on every channel (although you should reserve your account names just in case). Instead, focus on building a community and driving engagement on the one or two channels where your efforts can have the biggest impact. Be relentless about participating in discussions and responding to customers. This engagement will be key to building your audience.
  • Tighten your geographic or market focus: Everyone wants an international business, but budget often gets in the way. If you can’t afford to reach everyone you’d like, focus on the areas where you’re getting the most return. That might be a few cities, or a particular industry within a larger market. Look for patterns, and double-down where you see results.
  • Choose a keyword niche to dominate: Keyword targeting is the core of any good SEO strategy. But when you’re competing with companies that have an army of paid content writers on staff, the best way to drive organic traffic is to focus on a smaller keyword or search phrase niche and become the most visible resource in that particular space.

2. Maintain at Least a Small Paid Ad Presence

As shown below, the top spot on Google captures approximately 30% of search traffic, with the top 5 results driving ~80% of traffic. As we saw above, with Google Ads now comprising 40-50% of the listings on the first search engine results page (SERP), this means that, like it or not, you’ll need a paid ad presence on Google to keep your share of search constant.

4 Ways to Survive the Death of Marketing's Middle Class - Chitika's Research on Share of Impressions by Page Position

To do so cost effectively, be ruthlessly targeted with your ad keywords.  Focus only on those that are the most relevant to your business and drive lead conversion cost effectively. Review your data weekly until you’ve settled your keyword list, and then focus on optimizing your spend appropriately to maintain position.

3. Mine Those Who Already Know You

Acquiring a new customer costs five times more than growing revenue from an existing customer

One of the most overlooked resources in any business is its existing list of leads and customers. According to Forrester Research, growing business from your existing database is five times more cost effective than finding new customers. However old they are, these contacts are already favorably disposed to your business, and may just need to have an offer in front of them at the right time to convert. The trick to doing so is staying disciplined using the process below.

  • Set up a regular communications schedule to everyone on your list
  • Plan out an offer series mixed with informational content to keep each message fresh
  • Test all aspects of your campaigns to identify which elements (email send times, subject lines, etc.) drive the biggest response
  • Drill down on your non-responsive contacts – for those individuals who never open an email, does a phone call re-activate them, or have they left their company?
  • Use periodic surveys with incentives as a way to understand what will drive contacts to future purchases

A last note here – don’t worry about unsubscribes (unless they come in droves). Any lead who removes themselves from your mailing list is not someone who will purchase from you, and it lets you focus your attention on those who will.

4. Prioritize Your Marketing Software Investment

Roughly 6,829 marketing software tools exist as of this writing, and that number is surely growing by the minute.

ChiefMarTech.com's Marketing Technology Lanscape in 2018

ChiefMarTech.com’s Marketing Technology Landscape in 2018 – that’s a lot of software!

Such a high volume of tools can make it difficult to allocate your software budget. Worse, you might feel that you have to purchase a certain tool in order to drive results. With that in mind, here are the ways in which we recommend prioritizing your marketing software spend (and what we recommend getting for free).

Prioritized List of Essential Marketing Software

  1. Website CMS/Lead Capture: Your marketing won’t be effective if it’s not bringing people in the door, and for most of us, this means our web presence is critical. While any software that will help you capture leads (landing page/form software, chatbots, etc.) can certainly help, there are a number of free CMS tools like WordPress available that will get you started.
  2. Email Marketing and Automation: Once you’ve captured a lead, it’s time to drive that lead to conversion. And to do that, you’ll need email to stay in front of them. The best email marketing tools include marketing automation that can execute campaigns based on a lead’s behavior.
  3. Web/Campaign Tracking and Analytics: Google’s Marketing Platform is the most effective platform for tracking campaign performance and web traffic, and it offers a robust suite of free tools. Combined with Google Search Console and Google My Business, you won’t find a better combination.
  4. Search/Social Media Marketing: it’s not always ideal to manage campaigns across multiple platforms, but the free built-in tools for most of the major networks (Google Ads, Facebook, LinkedIn, Twitter, etc.) are more than robust enough for daily use.
  5. CRM: Leads and contacts are the lifeblood of your business, and a system to organize them is essential. A well-configured CRM system will also support your sales and marketing activities operations through list management, lead tracking/scoring, automated processes/reminders, and more. Many CRMs provide some level of email marketing capability as well.

From this point forward, your choice of software will depend on your budget, your operational requirements, and where you can drive the biggest return by becoming more sophisticated. But if you start with the five essential marketing software tools above you’ll be building a solid foundation.

 

Conclusion – a Healthy, Cost Effective Marketing Strategy

We hope that you’ve found the above helpful in prioritizing your marketing investments. Good luck, and if you’d like to discuss how this approach might work in your business, please contact Young Marketing Consulting today.

 

 

 

 

Google AdWords

Eight Reasons Why You Should Use Google AdWords

Regardless of industry and size, almost every business can find value and see positive returns using Google AdWords. If you haven’t advertised using AdWords before, these eight reasons may convince you to start.

 

  1. You can increase your leads, customers, and revenue

Although this may be obvious, if your campaigns are set up properly, Google AdWords has the potential to generate significant numbers of qualified leads and greatly increase your revenue. It is estimated that, on average, businesses make $2 in revenue for every $1 they spend on AdWords. We’ve seen clients reach 400 to 700% ROI on their spend in just a couple months of advertising with AdWords.

 

  1. AdWords is measurable

Unlike an SEO campaign, where it’s not always clear what caused your rankings to increase or decrease, AdWords is extremely measurable. In its easy-to-use interface, AdWords provides clicks, impressions, average cost-per-clicks, average ad position, conversions, cost-per-conversions, conversion rates, and much more. This data granularity gives you the ability to continually improve your efforts. For example:

  • If your click-through-rate is low, perhaps your keywords are too broad or your copy isn’t compelling
  • If your conversion rate is low, there’s a good chance your landing page isn’t user friendly or isn’t totally relevant to the messaging in your ad copy.

 

  1. AdWords is flexible

AdWords provides a plethora of options that allow you to customize your campaigns depending on the needs of your business. AdWords lets you:

  • Narrow your targeting: You have the option to choose what times and/or what days of the week you want your ads to show. You can also choose if you want your ads to show on mobile, desktop, and/or tablets. AdWords also lets you target by location. Whether you want to show your ads to people who are located within 6 miles of your brick and mortar store, or you want to target all French-speaking countries, AdWords lets you choose.
  • Choose from various bidding strategies: To help you reach specific marketing goals, such as building brand awareness or generating leads, AdWords offers several different bidding strategies to choose from.
  • Use ad extensions: Ad extensions allow you to include a phone number in your ad, an interactive store address, links to your site, and more.
  • Leverage the Display Network: Not only will display ads expand your reach, but they are visual and contain rich media instead of just basic text ads.
  • Choose specific keyword match types: By using keyword match types, you are able to dictate exactly what search queries your ad will show for.

 

  1. You control your advertising costs

AdWords lets you set a maximum daily budget and maximum cost-per-clicks for your campaigns and keywords, so you’ll never go over budget. You can also set start and end dates for your campaigns, so you don’t have to worry about forgetting to turn off a campaign and wasting money. Keep in mind that AdWords itself is free, it’s a pay-per-click (PPC) tool meaning you only pay when someone clicks on your ad.

 

  1. Your competitors are probably using it

If your competitors are using AdWords (and there’s a good chance they are), you may lose potential customers who are searching for your products and services on Google. And if your competitors aren’t using AdWords, that’s all the more reason to easily outrank their organic search result.

 

  1. It’s faster than SEO

Unlike SEO, which can take months of work to see results, AdWords provides instantaneous results. If your campaigns are set up well, the second you turn them on, your ad has the chance of showing above all organic results on a search engine results page.

 

  1. You get to utilize retargeting

By using a special tracking code that places cookies in the user’s browser, AdWords will show your ad as the user browses the internet. This tactic helps keep your business top of mind so that you’re in front of your audience when they’re ready to purchase.

Retargeting is particularly effective because you can target people who have shown interest in your product or service, instead of someone who has never visited your website or indicated any interest. In fact, according to a study from DataXu, retargeting has the potential to increase conversion rates by almost 150%. Many marketers believe retargeting is the most underused online marketing technology – don’t ignore the potential that retargeting campaigns offer.

 

  1. You can generate brand awareness

AdWords is a great tool for generating brand awareness in addition to driving traffic to your site. Display advertising and display remarketing are known to increase brand awareness because your audience will start to recognize and remember your brand after being exposed to the logo and other visual elements over and over again.

 

With over 1 million advertisers using Google AdWords, it’s clear that the tool works. Feeling overwhelmed by AdWords? Let us help! Contact Young Marketing Consulting today for a free marketing consultation.

How to Market When You Don’t Have Time for Marketing, Part 2

Welcome to the third and final post in our series on maximizing the time you spend on marketing. Here’s what we’ve covered so far:

Now, it’s time to get tactical. Your goal during this stage is to structure your marketing channels so that you can “set and forget” them. In other words, build your marketing platform so that it’s always working for you in the background while you tend to sales and operations. To do that, let’s dive into the four tactics that will help you maximize the time you spend on marketing:

  1. Implement the Basics of Search Engine Optimization (SEO)
  2. Establish a Digital Advertising/Search Engine Marketing Presence
  3. Set up Your Marketing Automation System
  4. Prepare for Inbound Lead Generation

 

1. Implement the Basics of Search Engine Optimization

“SEO is like breathing. You just need to do it, every day.”

This quote is from Frank, our head of Digital Marketing, and it sums up the essence of search engine optimization. So many SEO books have been written, and so many more blogs have been posted on various SEO tips and recommendations, that the core of SEO can be obscure for the layman. But SEO’s three pillars are much simpler than they seem:

The three phases of SEO

The three phases of SEO

  1. Optimize your website “under the hood” so that your pages have the strongest density of key terms you want to be known for in the right places in your site’s code (your URLs, your page titles, etc.)
  2. Publish regular content that includes your keywords, which will keep your site fresh in search results
  3. Get people to share your content and link to your website (ideally using your keywords in their links)

We recommend using Google’s excellent Keyword Planner tool to identify the target keywords you’ll use as the cornerstone of your search engine optimization strategy. Once you’ve got your SEO terms, review your website and make sure that those terms are reflected in the areas of your site such as your URLs, header tags, and internal links. After you’ve taken care of the basic nuts and bolts, it’s time to start creating new content. Set aside a day, write four blog posts that feature your target keywords, and then set them to publish weekly for four weeks. Repeat this process each month, track your progress using Google Analytics, and Google Webmaster Tools, and adjust your content as necessary.

 

2. Establish a Digital Advertising/Search Engine Marketing (SEM) Presence

Search engine marketing goes hand-in-hand with SEO. But whereas SEO is a more passive, “organic” channel, digital/PPC advertising lets you jump to the front of the search engine results page (SERP) line. Because of that efficacy, your pay-per-click advertising strategy should be different than your SEO strategy in one significant way:

Use SEM to target new audiences, rather than the existing terms where you rank well organically.

For example, if Young Marketing Consulting was ranking highly for, well, marketing consulting, but not as highly as a digital marketing agency, we would want to invest in PPC advertising campaign to put us in the top results for Washington DC digital marketing agencies.

SEM/PPC Ad Best Practice from Google

How do you write good PPC ad copy? Look no further than Google!

The next thing you want to do in a strong digital marketing campaign is to create an experience that will reward your leads for giving you their information. What offer will draw their interest enough to click on your ad, and once they land on your page what will give them that extra nudge to sign up?

Finally, you want to think about where (and when) your audience will be. If you’re selling breakfast food, there’s little point in advertising after 10 am or so. And if you’re only operating in the Washington DC metro area, for example, you’ll want to limit your ads as appropriate.

Once you’ve established the areas above, you’ll just need to set your budget, turn on your campaign, and let the software do the work.

 

3. Set up Your Marketing Automation System

Marketing Automation is one of our favorite aspects of digital marketing. Ultimately, what we all want is to make the process of generating and nurturing leads as pain-free as possible, which is the promise of marketing automation. There’s only one problem: setting up an automation platform requires you to invest a lot of upfront work to get up and running. Luckily, you’re working with a marketing firm with a lot of marketing automation experience.

The most important key to success for any marketing automation effort is to have your business rules clearly defined ahead of time. Think of your business rules as a series of IF/THEN statements. If a lead does X, what should happen? Keep building out these statements until you reach the end of the line. Take your ideal workflow to everyone who will be affected by your marketing automation and see if there are any outliers you aren’t covering. Once you’ve got your business rules blessed, it’s time to build your system.

One of the most common questions we get asked as a marketing consultant is to recommend a particular software suite for marketing automation. There are roughly four thousand possible choices, and the real answer is that most of them are exactly the same. They all allow you to customize your fields and workflows, create autoresponders, group and track leads and contacts, etc., so the tool you use will come down to personal taste. Pick the tool that best fits how you’d like to work and you’re off to the races.

Marketing Technology Landscape Supergraphic

Marketing Technology Landscape Supergraphic

4. Drive Inbound Lead Generation through Offers

Finally, now that you’ve got your marketing automation infrastructure in place, the last step is to continually put out offers to your audience that will entice them to take action and either give you their contact information or make a purchase. These are the “carrots” that will draw potential leads to you, and there are a few tips for making them valuable. The ideal inbound lead generation content is:

  • Time-Sensitive – it’s hitting your lead at the right time, driving them to take an action within a certain window
  • Unique – it separates your offer from the others out there
  • Valuable – what you’re offering is valuable enough to drive action on your potential lead’s part
  • Personalized – something that speaks to your individual lead’s core
  • Repetitive – you’re not just doing it once and seeing what happens. You’re putting the offer out over a long enough period of time to see if it truly performs

With the above set up, you’ll be in great shape to maximize your inbound lead generation in no time!

Thanks very much for reading our series. If you have any questions or would like to discuss anything related to SEO, SEM, marketing automation and inbound lead generation, please contact Young Marketing Consulting today!

 

 

Portfolio Items